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[BIP PDF] BIP 0037:2006 Achieving ISO/IEC 20000: capacity management

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Post time 2011-9-15 07:04:20 | Show all posts |Read mode

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[Offer PDF] Achieving ISO/IEC 20000: capacity management
Dr. Jenny Dugmore,Shirley Lacy
2005
£ 26.00


                               
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Summary
This book covers the requirements for the capacity management process in clause 6.5 of ISO/IEC 20000. It describes the capacity management process and its role as a link between business plans, workloads, capacity and performance). It also covers the planning required to ensure a service provider is able to deliver a service that allows the customer's business to operate effectively. The book describes capacity management for all types of resources within the scope of service management.

Contents
Foreword
Acknowledgements
Introduction
1 Capacity management (ISO/IEC 20000-1, 6.5)
2 Planning
3 Managing capacity
4 Management system requirements
Appendix A - ISO/IEC 20000 requirements in summary
Appendix B - Bibliography and further information
Books in the ‘Achieving ISO/IEC 20000’ series

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