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[BIP PDF] BIP 0005:2006 A managers' guide to service management

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Post time 2011-9-15 07:03:06 | Show all posts |Read mode

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[Offer PDF] A managers' guide to service management
Jenny Dugmore,Shirley Lacy
2006
£ 41.00

                               
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Jenny Dugmore and Shirley Lacy
This book offers a comprehensive introduction to service management. It offers explanations, guidance and recommendations,and has been produced to meet the needs of commercial and public sector organizations. It recognizes that services and service management are essential for organizations to generate revenue or to be cost-effective. This book has been updated in line with the new BS ISO/IEC 20000 series. It is aimed at managers and staff responsible for implementing, maintaining, improving or procuring service management.


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